1. No-shows are subject to 100% forfeiture. No refunds.

2. In case of FORCE MAJEURE, H&H Holidays shall not be responsible for cancellations or failures if such
cancellations arise out of causes beyond its control. Such causes may include, but are not restricted to,
acts of God or of the public enemy, fires, floods, epidemics, quarantine restrictions, strikes, earthquakes,
and severe weather. While we cannot return your down payment in such events, conversely, for
tours/no-flight packages, you can rebook them within a 1-year period from the date of cancellation.

3.  For Cancellation:
Day Tours:
A full refund will be issued if the cancellation request happens three (3) days prior to the activity date.
Packages:
For cancellations received 46 days or more before the scheduled departure date:

• are eligible for a full refund, in accordance with the respective platform’s policies.

For cancellations received 21 to 45 days before the scheduled departure date:

• A 30% cancellation fee will apply, calculated based on the total tour cost

• The remaining 70% of the tour cost may be refunded to the traveler, depending on the specific booking platform’s policies. 

For cancellations made less than 20 days prior to departure:

• The booking is non-refundable.

4. For Rebooking:
For Day Tours:
A 15% rebooking fee on top of the tour cost shall be charged (the rebooking fee will apply depending on
the tour booked). Rebooking requests will only be accepted if made at least 48 hours, equivalent to 2
days, prior to the scheduled activity date.

For Packages:
A 100% cancellation fee shall apply in the event of rebooking. All hotel and airline rebooking and
cancellation policies shall take precedence and will be strictly followed. A rebooking fee of twenty-five
percent (25%) of the total tour cost shall be charged in addition to any fees imposed by the hotel and
airline. Rebooking requests will only be accepted if made at least twenty (20) days prior to the scheduled
departure date.

5. Company Cancellation:
We reserve the right to make changes to the tour itinerary, accommodations, or transportation
arrangements if necessary. We will notify you promptly of any such changes. If we are forced to cancel
the tour due to unforeseen circumstances (e.g., natural disasters, political unrest, etc.), a full refund will
be provided, or we will offer alternative dates or tours.